Frequently Asked Questions
Everything you need to know about shopping with The Purest Co (PH).
How long does shipping take within the Philippines?
For Metro Manila orders, expect delivery within 2-3 business days. For provincial areas, shipping typically takes 5-7 business days depending on your location.
What payment methods do you accept?
We accept various payment options including GCash, Maya, Dragonpay, Credit/Debit Cards (Visa/Mastercard), and Cash on Delivery (COD) for selected areas.
Are your products authentic and safe?
Absolutely. All our products are 100% authentic, ethically sourced, and undergo rigorous quality control to meet Philippine safety standards.
Do you offer returns or exchanges?
Yes, we offer a 7-day return policy for items that are damaged or defective upon arrival. Please ensure the product is unused and in its original packaging to qualify.
Can I track my order status?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number on our carrier's website to monitor your delivery progress.
Is there a minimum order for free shipping?
We often run promotions offering free shipping for orders above ₱2,000. Please check our homepage banner for the latest shipping offers and discount codes.